Privacy Policy

Last Updated: 06/07/2026

Introduction

Seaways Machinery India Private Limited (“Seaways Machinery”, “we”, “us”, or “our”) operates the website https://seawaysmachinery.com (the “Website”). We are committed to protecting the privacy and personal data of everyone who visits our Website, submits an enquiry, or purchases our plastic auxiliary equipment and machines.

This Privacy Policy explains what information we collect, how we use and protect it, and the rights available to you under the Digital Personal Data Protection Act, 2023 (DPDP Act) and the Information Technology Act, 2000 and rules made thereunder.

By using our Website or sharing your information with us, you consent to the practices described in this Policy.

Information We Collect

We may collect the following categories of information:

Information you provide to us:

Name (first and last name)
Email address
Phone / mobile number
Company or business name
Delivery and billing address
Product enquiries, requirement details, and message content
Order and payment-related information
Any other information you voluntarily submit through forms, email, or telephone

Information we collect automatically:

IP address and approximate location
Browser type, device type, and operating system
Pages visited, time spent, and referring URLs
Cookies and similar tracking technologies (see our Cookie Policy)

We do not knowingly collect sensitive personal data (such as financial account details, biometric, or health data) except where strictly necessary to process a transaction through a secure third-party payment gateway.

How We Use Your Information

We use the information we collect to:

Respond to your enquiries and provide requested quotations
Process, confirm, and fulfil orders for machinery and equipment
Arrange delivery, installation, and after-sales support
Provide technical assistance, maintenance, and warranty services
Communicate important updates about your order or our products
Send promotional offers, newsletters, and product updates (only with your consent)
Improve our Website, products, and customer experience
Comply with legal, tax, and regulatory obligations
Prevent fraud and ensure the security of our Website

Legal Basis for Processing

We process your personal data on one or more of the following grounds: your consent; the performance of a contract (such as fulfilling an order); our legitimate business interests; and compliance with applicable legal obligations.

Sharing and Disclosure of Information

We do not sell or rent your personal data. We may share information only with:

Logistics and transport partners – to deliver machinery to your address
Payment gateways and banks – to process secure transactions
Service providers – such as IT, hosting, analytics, and marketing vendors who support our operations
Professional advisors – including accountants, auditors, and legal advisors
Government or regulatory authorities – where required by law, court order, or legal process

All third parties are required to handle your data securely and use it only for the purposes for which it was shared.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this Policy, or as required to comply with legal, tax, warranty, and accounting obligations. When data is no longer required, it is securely deleted or anonymised.

Data Security

We implement reasonable security practices and procedures as required under the Information Technology Act, 2000, including technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

Subject to applicable law, you have the right to:

Access the personal data we hold about you
Correct or update inaccurate or incomplete data
Request erasure of your data where it is no longer required
Withdraw consent at any time (this will not affect processing already carried out)
Grievance redressal, raise a complaint regarding the handling of your data
Nominate an individual to exercise your rights in the event of death or incapacity

To exercise any of these rights, please contact our Grievance Officer using the details below.

Cookies

Our Website uses cookies and similar technologies to enhance your browsing experience and analyse traffic. For full details, please refer to our Cookie Policy.

Third-Party Links

Our Website may contain links to third-party websites (including social media platforms such as Facebook, Instagram, and LinkedIn). We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies separately.

Children’s Privacy

Our Website and products are intended for businesses and adults. We do not knowingly collect personal data from children under the age of 18. If we become aware that we have inadvertently collected such data, we will delete it promptly.

International Data Transfers

If you access our Website or make an inquiry from outside India, your information will be processed in India in accordance with this Policy and applicable Indian law.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. We encourage you to review it periodically.

Grievance Officer & Contact

If you have any questions, concerns, or complaints regarding this Privacy Policy or the handling of your personal data, please contact:

Grievance Officer: Seaways Machinery India Private Limited Plot No. 30, Sr No. 662, 663, 664, Surbhi Industrial Zone, Nr. Goldvitta Besan, Village – Ravki, Rajkot – 360004, Gujarat, India
Email: info@seawaysmachinery.com
Phone: +91 99987 22228